Effective date: November 2026

Skin and Wellness Centre (“we,” “us,” or “our”) is a day spa at 929 W Broad St, Suite 101, Falls Church, VA 22046. This policy explains how we collect, use, share, and protect personal information when you visit our website, book a visit, buy a gift card, join a class or membership, or otherwise contact us.

If you have questions about this policy or about your information, email us at information@skinandwellnesscentre.com.

Information we collect

We collect information you give us and information gathered automatically when you use our site or services.

Information you provide. This may include your name, email address, phone number, mailing or billing address, appointment and class preferences, health or intake details you choose to share for a treatment, membership details, gift card purchases, payment information (processed by our payment and booking providers; we do not store full payment card numbers on our website), and the content of messages you send us through our contact form or by email or text.

Booking and account information. Appointments, classes, memberships, and many gift card purchases are handled through Mindbody, our booking and client-management provider. When you book or create an account, Mindbody collects the information needed to reserve and manage your visit.

Marketing messages. If you opt in, we may collect your email address and phone number so we can send you emails or SMS messages about appointments, your visits, and our services.

Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, links clicked, referring URL, approximate location derived from IP address, and the dates and times of your visits. We use cookies, pixels, and similar tools as described below.

How we use this information

We use personal information to:

  • Schedule, confirm, and manage appointments, classes, memberships, and purchases.
  • Communicate with you about your visits, including reminders, follow-up, and service questions.
  • Process payments and gift cards, and prevent fraud.
  • Respond to contact-form submissions and other inquiries.
  • Send email or SMS messages you have agreed to receive, and honor your request to stop them.
  • Understand how our website is used, improve our pages and services, and measure advertising.
  • Show you relevant ads about our spa, including on Meta (Facebook and Instagram), and understand whether those ads led to a visit or booking.
  • Keep our website, staff, and guests secure, and meet legal, accounting, and professional obligations.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies.

Essential cookies. These help the site function, for example to keep a session active or remember a form in progress.

Analytics. We use Google Analytics and Google Tag Manager to learn how visitors use the site (for example, which pages are read and how long a visit lasts). Google may set cookies and receive technical data about your browser and device.

Advertising and the Meta Pixel. We use the Meta Pixel and related Meta tools so we can measure the performance of our ads, build audiences of people who have visited our site or used our services, and show you relevant ads on Facebook, Instagram, and other Meta services. The Pixel may collect information about your visit, including pages viewed and actions such as starting a booking or submitting a form, and may recognize a browser or device over time.

Call tracking. Our site may use a call-tracking service that temporarily swaps the displayed phone number so we can tell which pages or ads led to a call. This can involve cookies and the collection of the calling number and call metadata.

You can control cookies through your browser settings. You may also use Google’s ad and analytics tools and Meta’s ad preferences, including Meta’s “Your Ad Preferences” and any cookie-consent or opt-out controls we display. Blocking some cookies may affect booking or form features.

How we share information

We do not sell your personal information for money. We do share information with companies that help us operate, as follows.

Service providers. We use trusted vendors who process information on our behalf. These include Mindbody (booking, client records, email and SMS, gift cards, and memberships), website hosting and maintenance providers, Google (analytics and tag management), Meta (advertising and the Meta Pixel), payment processors, and, where used, a call-tracking provider. They may use the information only as needed to provide their services to us, and as described in their own policies.

Legal and safety. We may disclose information if we believe it is required by law, a court, or a regulator, or to protect our guests, our staff, or our rights.

Business transfers. If we were to merge, reorganize, or transfer our business, personal information may be part of that transfer, subject to this policy or a successor policy.

We do not share or sell your SMS opt-in consent or your text-message consent to third parties. Carriers and the platforms that deliver messages may process those messages in order to send them.

Email and SMS

If you agree to receive marketing email or text messages from us, we will send them only in line with that agreement. Appointment reminders and other transactional messages may also be sent when they are needed to provide the service you requested.

To stop marketing emails, use the unsubscribe link in the email or write to information@skinandwellnesscentre.com. To stop marketing SMS messages, reply STOP to the number that texted you, or email us and ask to be removed. You may also adjust communication preferences in your Mindbody account where that option is available. Standard message and data rates may apply.

Your choices and Virginia privacy rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal or accounting records we must keep and to information stored in our booking system as part of a completed visit. To make a request, email information@skinandwellnesscentre.com. We will need enough information to verify that the request comes from you.

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA). Those rights may include the right to:

  • Confirm whether we process your personal data, and access that data.
  • Correct inaccuracies in your personal data.
  • Request that we delete personal data we have collected about you.
  • Obtain a copy of your personal data in a portable format.
  • Opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

We do not sell personal data for money. Our use of the Meta Pixel and similar advertising tools may be treated as targeted advertising under Virginia law. To opt out of targeted advertising related to our site, email information@skinandwellnesscentre.com with the subject line “Virginia opt-out,” and use the cookie, Google, and Meta controls described above.

We will respond to a verified request within the time required by law. If we decline a request, you may appeal by replying to our decision and writing “Appeal” in the subject line. If you are not satisfied with our appeal response, Virginia law may allow you to contact the Office of the Attorney General of Virginia.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13, and our treatments and memberships are not directed to children. If you believe a child has given us personal information, email information@skinandwellnesscentre.com and we will take steps to delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, and we require our service providers to do the same. No website, database, or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page will change when we do. The current version will always be posted at https://www.skinandwellnesscentre.com/privacy-policy/.

How to contact us

Skin and Wellness Centre

929 W Broad St, Suite 101

Falls Church, VA 22046

Email: information@skinandwellnesscentre.com